When Osterwalder and Pigneur (2010) presented their business model canvas, it quickly popularised the idea of holistically visualising interconnected parts of complex topics on a single page. The one-page overview has proven to be useful for both workshops in design and planning phases as also for communication during execution. The approach was soon emulated in …
Author Archives: Hans Kuna
10 Minute Project Health Check
There is a multitude of literature on project success factors but most methods to check project maturity are pretty heavyweight and time-consuming. They are more geared toward improving the overall project management competence in an organisation as a whole rather than assessing an individual project. A simple way to assess the project management quality of …
A Few BPM Principles in a Nutshell
BPM can go far beyond modelling, standardising and improving processes. A holistic approach to BPM puts the process at the centre of how we connect strategy, people, systems, compliance, quality and more. With this kind of understanding, BPM can prove itself as a management approach to align and act on strategy. This post compiles some …
Designing Your Process Strategy
Process strategy is about putting your business strategy into action. It is the answer to the question which processes your business should operate and how it should configure these processes as an overall system to effectively take on its strategic position and execute on the formulated strategy. Your process strategy is a process view of …
The Need for Leadership Routines
In the blogpost “Integrating the Management Process” we brought strategic and process management into a single management system under the accountability of senior leadership. The intent is have a cohesive system where strategy formulation clearly links to strategy implementation and to the management of operations. Here is a simple visualisation from that blog post: The …
The Process Jour Fixe
What is it? The process jour fixe is a periodic structured meeting with the extended process team with the purpose of maintaining and developing the standard process, whereby the standard process is a moving target. Purpose The objective of the process jour fixe is not primarily to improve processes, rather it is a governance platform …
BPM Toolbox Overview
The list of tools related to this blog is documented in a google spreadsheet which is embedded below. On a mobile device it may be more convenient to open the actual spreadsheet using this link. The tools are listed in the structure of the integrated management process. This is a ‘living’ document that will continue …
Performance Dialog
Performance dialogs bring the discourse around objectives and KPIs to the teams that actually impact those objectives and KPIs in their day-to-day work. Talking about performance will, in most cases, be a cultural change, but can be a powerful foundation for continuous improvement and to align team efforts to organisational goals. Making Performance Matter The …
Integrating the Management Process
Management processes are, all too often, designed as an afterthought, with much more time invested in the development of the core processes that deliver customer value. The resulting management process is often a list of concepts or management topics rather than a purposeful and interconnected system of activities. In a previous post I argue that …
The Problem with the BPM Lifecycle
This post attempts to make sense of an issue that has repeatedly troubled me when implementing business process management at organisations – the BPM lifecycle. The business process lifecycle comes in various shapes and sizes depending on the researcher or consultant you refer to. Malinova et.al. (2014) studied various lifecycles and packed the core ideas …
Business Process Management 